About our Community Housing program

St Agnes’ Care & Lifestyle’s (SACAL) Community Housing provides affordable, long-term rental accommodation to those who face difficulty in finding suitable housing. We are committed to offering secure homes and connecting tenants with specialist services, including NDIS, Home Care, and crisis assistance when needed.

We manage 48 community housing rental properties, supporting people with disabilities, vulnerable women, and individuals with mental health challenges. Our program provides regular support services, such as welfare checks, advocacy, referrals, and regular social group activities.

How to apply

Our properties are allocated based on need, with eligibility criteria in place.
To apply, please complete the application form here.
Hard copies of the application form are available at Donnelly House (150/152 Horton St, Port Macquarie) for those who need them.

Our commitment to quality

At SACAL Community Housing, we maintain high standards to meet both client needs and expectations. We adhere to the Australian National Community Housing Standards and provide a tenancy handbook that outlines tenants’ rights and responsibilities.

For any tenancy inquiries, email us at communityhousing@stagnes.org.au.

Request a Repair
If you need to request a repair, please contact ISS on 1300 522 511.

Feedback, complaints, and appeals

We value your feedback as it helps us improve. If you have a complaint or wish to commend our services, we encourage you to reach out in the following ways:

• Call us at Donnelly House on (02) 5525 3600
• Email us at communityhousing@stagnes.org.au
• Submit a Feedback Form (download here) and send it via post to:

Executive Manager, Community Services

PO Box 1736, PORT MACQUARIE NSW 2444

If you’re unsatisfied with our response, you can request an appeal for further review.

For unresolved complaints, you may contact the NSW Housing Appeals Committee at:
PO Box 1206, Burwood NSW 1805
Phone: 1800 629 794 or 02 9715 7955

For more details, visit the HAC website.

Emergency contact numbers

For urgent assistance, these helplines may be helpful:

• Domestic Violence Line ‍1800 656 463
• Link2home Homelessness ‍1800 152 152
• Link2Home Veterans and Ex-Service ‍1800 326 989
• Child Protection Helpline ‍13 21 11

Alternatively, for help with housing matters, including finding or maintaining housing, applying for private rental assistance or social housing, understanding tenants’ rights and responsibilities, or requesting help with a property, visit: Housing and homelessness | Family & Community Services.