St Agnes' Care and Lifestyle - Donnelly House

Getting Started with Home Care

What help do you need and how can you get it?

We understand that the process of accessing subsidised Government funding can be confusing so we have seven easy steps to get you started.

1 Contact our Client relationship Team to discuss the Home Care services or help you need at home.

2 Our Client Relationship Team will help you register with My Aged Care online.

3 Speak to our Client Relationship Team to help you book an Aged Care Assessment Team (ACAT) appointment where an assessor will visit your home and ask you about the help you need.

4 Our Client Relationship Team will assist by providing the Income and Assets form required, which will determine your eligibility for Government funding, and what, if anything your contributions will be (Income-tested fee).

5 A letter from My Aged Care will be sent to you with a referral code.

6 Our staff will provide you with information regarding Home Care Services. Meet with the Client Relationship Team and discuss your personal needs and schedule preferences.

7 Sign your individual Home Care Services Agreement confirming when package commences and meet your dedicated Home Care Coordinator.

Donnelly House

Home Care Support Centre

We are here to help you with all the information you need and what the best Home Care options are for you.
Make an appointment by calling (02) 5525 3600 or visit us at 150-152 Horton Street, Port Macquarie.

How to assess your Home Care needs

  • Have you noticed a change in what you can do or remember?
  • Have you been diagnosed with a medical condition or reduced mobility?
  • Has there been a change in family care arrangements?
  • Have you had a recent fall or hospital admission?

Family, friends or an advocate can help you establish your Home Care needs and once these are identified you can select the services required to meet those needs.

Your eligibility is assessed based on these needs and a Government assessment.

Home Care

How to get started with Home Care

See a list of the Home Care services we offer

How we look after your personal needs

We provide assistance with medical conditions or issues you may be facing

Getting help and support for you and your carer

We are experienced in caring for those with dementia

All your questions answered about Home Care