(02) 5525 3600
Mon – Fri 8:30am – 4:30pm

St Agnes' Care and Lifestyle - Donnelly House

Getting Started with Home Care

What help do you need and how can you get it?

We understand that the process of accessing subsidised Government funding can be confusing so we have seven easy steps to get you started.

1 Contact our Client relationship Team to discuss the Home Care services or help you need at home.

2 Our Client Relationship Team will help you register with My Aged Care online.

3 Speak to our Client Relationship Team to help you book an Aged Care Assessment Team (ACAT) appointment where an assessor will visit your home and ask you about the help you need.

4 Our Client Relationship Team will help you complete the Income and Assets form, which determines your eligibility for Government funding and what, if anything, your contributions will be (income-tested fee).

5 A letter from My Aged Care will be sent to you with a referral code.

6 Our staff will provide you with information regarding Home Care services. Meet with the Client Relationship Team and develop your Care Plan, which outlines your personalised services and schedule. Click here for some reasons to choose us.

7 Sign your individual Home Care Services Agreement. This lists your Home Care services, your provider, costs and when your Home Care services start.

Donnelly House

Home Care Support Centre

We are here to help you with all the information you need and what the best Home Care options are for you.
Make an appointment by calling (02) 5525 3600 or visit us at 150-152 Horton Street, Port Macquarie.

How to assess your Home Care needs

Have you noticed a change in what you can do or remember?
Have you been diagnosed with a medical condition or reduced mobility?
Has there been a change in family care arrangements?
Have you had a recent fall or hospital admission?

Family, friends or an advocate can help you establish your Home Care needs and once these are identified you can select the services required to meet those needs.

Your eligibility is assessed based on these needs and a Government assessment.