St Agnes' Care and Lifestyle - Donnelly House

Getting Started with Residential Care

What help do you need and how can you get it?

We understand that the process of entering residential care and accessing subsidised funding can be confusing so we have six easy steps to get you started.

1 Discuss with your family, friends and doctors your lifestyle options and the specific health care you need.

2 Book an appointment with the local Aged Care Assessment Team (ACAT) by contacting or call 1800 200 422. An ACAT aged care specialist will visit your home and ask you about your specific care needs. Your family, friend or advocate can be there with you.

3 Our Client Relationship Team will help you with how to access your subsidised Government funding, by providing access to the Income and Asset Test Centrelink Form. This may have an impact on your residential care accommodation costs.

4 A letter from My Aged Care will be sent to you with a referral code. You have been approved entry into an aged care home.

5 Make an appointment with our Client Relationship Team to progress your application. Bring your letter from My Aged Care with the referral code.

6 Accept an offer and sign your individual Residential Aged Care Agreement. This outlines your services, accommodations costs with your rights and responsibilities.

Donnelly House

Information Support Centre

We are here to help you with all the information you need and what the best care options are for you.
Make an appointment by calling (02) 5525 3600 or visit us at 150-152 Horton Street, Port Macquarie.

Who is St Agnes’ Care & Lifestyle?

St Agnes’ Care & Lifestyle offers permanent Residential Aged Care accommodation with 24-hour care support by qualified and experienced care teams.

Creating a home-like environment, St Agnes’ Care & Lifestyle provide a range of generous rooms which are private, contemporary and comfortable. We value the individual and your specific health and lifestyle wishes.

St Agnes’ Care & Lifestyle delivers specialist care to accommodate a large range of needs including respite care, permanent care, dementia specific care and palliative care. Support services are Federal Government approved.

How to get started with Residential Care

As your needs change, we are with you every step of the way

We embrace an “Ageing in Place” perspective

Looking after you through activities and social connections

Getting help and support for you and your carer

We are here for you at this emotional time

We are experienced in caring for those with dementia

Key information you need to know before moving in

How we comply with government regulations

Information about our Residential Care locations

All your questions answered about Residential Care