An Advocate is someone you choose to act on your behalf. They ensure the needs and wants that are important to you are heard and understood. An Advocate upholds your rights when decisions are being made about your life. Advocates are available to all Australians seeking or receiving aged care services. The service is free! Call the National Aged Care Advocacy Line on 1800 700 600 or visit the Older Persons Advocacy Network website.

FAQs Archive - Page 5 of 8 - St Agnes' Care & Lifestyle

Q: Can I have someone with me during the Assessment (ACAT)?

Yes. You never have to be alone in this process. If you choose, a family member, friend or carer can be with you. If you need a translator, your assessor can arrange one. When they call to book your home assessment, let them know you need a translator.

Q: What sort of questions will be asked in the Assessment?

The assessors may ask you about: what support you already have your health, lifestyle and any health concerns how you are going with completing daily tasks and activities around the home if you have problems with your memory any issues relating to home and personal safety family and community activities speaking to your doctor or other health professionals.

Q: Who decides on my Home Care Package?

Your Home Care Package lists all the Home Care services you need. You register at My Aged Care on 1800 200 422 and book an appointment for the local Aged Care Assessment Team (ACAT). Your Client Relationship Officer at Donnelly House can then help you with creating your Home Care Package.

Q: What is a Home Care Plan?

This plan details all your Home Care needs, wants and the services you require. You make the Home Care Plan with your Care Coordinator. Bring in your Home Care Services List which is a quick, easy tick list detailing your needs. It is your decision and the individual specialised Home Care Plan is all about you.

Q: I cannot use a computer. Who will help me fill out forms?

Our supportive Home Care team at Donnelly House can help. Call (02) 5525 3600 to make an appointment.

Q: I do not like asking for help?

Yes, asking for help can be difficult. However, a little support can make life easier and happier! Our pastoral care service offers someone to talk to and support you. Call the team at Donnelly House, who can visit you or arrange for an Advocate, to represent you or speak on your behalf.

Q: I am a very private person and embarrassed about someone showering me. How can I feel more comfortable?

Our caring thoughtful Home Care staff are trained by us and genuinely want to help you make your life easier. We are a family community and treat all members with respect and dignity.

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Phone (02) 5525 3600

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Phone (02) 5525 3600

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