16 January 2022
To recipients of our NDIS Services,
KPSY UPDATE NDIS #1: WORKING TOGETHER TO REDUCE OUR COVID RISK
Many businesses and services are currently facing challenges to maintaining services due to COVID exposures and staff having to isolate due to close contact with positive cases.
St Agnes Care & Lifestyle’s goal is to continue providing you with the NDIS services you usually receive, as safely as possible for you and our staff.
To minimise the risk of transmission of COVID, all our NDIS workers will wear personal protective equipment (PPE) during their visits with you. For some visits this may be a mask and/or eyewear and/or gloves; for other visits, it may be full PPE, which may also include a face shield and a gown or apron. Staff at our Day Centre will also wear masks at all times, and gloves/eyewear as appropriate for your care.
We are constantly and vigilantly screening our staff for COVID risk and we are monitoring and amending the rostering of staff to maintain the continuity of your service.
You play an equally important role in helping manage our COVID risks. If you have any situation where you may been exposed to COVID, are in self-isolation, or have contracted COVID, it is important that you let us know so we can put plans in place for how we can continue to provide services to you in a safe way.
In these COVID times, there may be situations when:
- other plans need to be put in place for the delivery of your service – such as a different Support Care worker than the person you are used to providing your service – if your regular Support Worker cannot attend for any reason, please be patient with them – you are as new to them as they are to you.
- we may need to cancel your service because there is no other safe viable option available – if that is the case, we will phone you to let you know – we will only take this step if it is absolutely necessary.
Please note, we acknowledge the importance of essential services such as personal care and medication prompting and are making them a high priority.
COVID is not going away so we need to build our arsenal for dealing with it. Our strongest defence against it is the good relationship we build with each other; sharing timely information with each other that enables rapid response to the risks it presents.
If you have any questions or concerned please do not hesitate to contact the Kempsey Day Centre on 6562 3918.
Thank you for your support during this challenging time.
General Manager, Care & Community Services
St Agnes’ Care & Lifestyle