When it comes to support at home, choosing local makes a big difference.

Whether you’re starting to think about support for yourself or helping a loved one stay safe and independent, one of the first decisions is choosing a provider. And while there are many options out there, there’s something special about working with a local team — people who live where you live, know the community, and truly care about it.

At St Agnes’ Catholic Parish, we’ve provided home care in the Port Macquarie region for over 40 years. We’re proud to say that our entire team is 100% local — from the carers who visit your home to the coordinators and schedulers who take your call and organise your care.

Here’s why that matters more than you might think.

1. You’re supported by people who live in your community

When your care team knows the area — the streets, the local shops, the GP clinics and cafes — they’re not just delivering a service. They’re part of the same community you are.

At St Agnes’, many of our care workers have lived in the region for years. They might have gone to school here, raised families here, or even sat beside you at Mass. That shared connection brings a level of comfort and trust that’s hard to replicate.

2. It’s easier to reach the right person

When you call to ask a question or change something about your care, you speak to someone in Port Macquarie — not in a distant call centre.

Our coordinators and schedulers are based locally, right here in Port Macquarie. They know who you are, they understand the geography, and they can act quickly if anything needs to change. It means your care feels personal — not like you’re getting lost in a system.

3. Your care is more flexible

Local providers can often offer a more tailored, adaptable approach. If your needs shift, or something unexpected comes up, our team can respond quickly and work with you to adjust your care plan.

We don’t take a one-size-fits-all approach. Whether it’s helping with housework, meals, transport, or just having someone to check in regularly, we aim to make sure the care suits your life — not the other way around.

4. It’s easier to find out the real value of care

Living in a close-knit community means you usually know which services are doing right by people — and which aren’t. Word travels fast, whether it’s through neighbours, friends, church groups, or even a chat at the local café.

When it comes to something as personal as support at home, that kind of community feedback means everything.

Over the years, many families have turned to St Agnes’ Catholic Parish because someone they trust said, “They looked after my mum,” or “Give them a call — they’ll listen.”

That’s how trust is built in a region like ours — not through flashy ads, but through real care, good relationships, and being here for the long haul.

5. It feels good to keep things local

When you choose local, you’re not just looking after yourself or your family — you’re supporting jobs and services that keep our regional community strong.

It’s about neighbours helping neighbours. And that’s something we can all feel good about.

Looking for more information about local home care options?

Whether you’re ready to get started or just curious about how it all works, feel free to reach out to our team. We’re always happy to have a chat — no pressure, just friendly advice from people who understand.

Call our team of aged care experts on (02) 5525 3600 or email us at agedcare@stagnesparish.org.au.