If you're feeling unsure or unhappy with your current home care provider, you're not alone.
Needs change, expectations shift, and sometimes the support you receive just doesn't quite fit anymore. But changing providers can feel overwhelming — paperwork, coordinating services, worrying about interruptions in care.
The good news? It doesn't have to be complicated.
Why consider changing providers?
Your home care should work for you. Whether you're after more personalised support, clearer communication, or a team that understands your community better, switching providers can be the right choice.
It's about finding someone who listens to your needs, who can adapt as your life changes, and who makes you feel safe and supported.
How do I change providers?
The process can vary depending on your situation, but generally:
- You or a trusted person contacts your new provider to discuss your needs.
- The new provider works with My Aged Care and your current provider to coordinate a smooth handover.
- Care continues without interruptions, so you stay supported throughout.
- You'll receive clear information every step of the way to help you feel in control.
How can I make the transition simple?
Choosing a provider who values clear communication and personalised care can make all the difference. A local team, familiar with your area and community, can guide you gently through the process — turning what seems hard into something manageable and reassuring.
Ready to make the move?
If you feel switching providers might be right for you or a loved one, you don't have to do it alone. St Agnes' Catholic Parish has a caring local team ready to help you every step of the way, with no pressure and plenty of understanding.
So, when you're ready to explore your options, call Donnelly House on (02) 5525 3600 or email agedcare@stagnesparish.org.au for a friendly, no-obligation chat. We're here to listen and support you.
