FAQs Archive - St Agnes' Care & Lifestyle

Q: What happens if I decide to leave the retirement village?

There may be reasons why you might want to move from your villa. This could include changing health, family and financial circumstances. We have no exit fees, however, your care contribution is non-refundable after the first 12 months in residence. You must provide Village Management with a written notice of your intention to vacate your villa. Village Management must provide you with an equity letter detailing what equity you are entitled to under the Retirement Village Contract which you signed at the date of entry.

Q: Do you need to be a Catholic to move into the villages?

No. St Agnes and Lourdes Villages welcome residents of all faiths and backgrounds.

Q: Are the villas in good condition?

The age of our villas vary, however, unless it is a brand new villa, we like to renovate every unit before new residents occupy. As such you’ll be moving into a newly renovated home.

Q: Can I stay in the village if my spouse goes into residential care?

This is one of the most reassuring benefits of St Agnes and Lourdes Villages. If your spouse requires a higher level of care they are able to move to one of our Residential Care services. At the same time, you are most welcome to stay in your home for as long as you like, knowing that you will both be receiving the care you need. We have many couples where one has moved onto residential care while the other has remained at St Agnes or Lourdes Village.

Q: Will I receive nursing care if required?

Yes - this is a frequently asked questions by residents and their families. Our point of difference is that as part of St Agnes’ Care & Lifestyle, incoming residents know that in later years they will be able to move into our Residential Care services. Additionally, there is no need for transferring residents to pay an additional bond or accommodation charge. All villas are equipped with an emergency call system that operates 24 hours a day. A telephone is absolutely essential for the emergency aid system to work correctly.

Q: Yes I am interested in living in one of your villas, what do I do next?

Book an appointment to meet with our Village Living Client Relationship Officer at Donnelly House, 150/152 Horton Street, Port Macquarie. It is a good idea to have a checklist with you about specific accommodation, facilities or services that are important to you. You will also be provided with a General Inquiry Document and Information Pack. This documentation contains information about the type of accommodation, financial arrangements, facilities and services and resident’s rights and responsibilities. Once you have made the decision to move into one of our villages, you will be asked to pay a refundable holding deposit, which will secure your interest in the villa of your choice. The deposit will form part of the total purchase price. The deposit is fully refundable if you change your mind about entering the village. You will be required to complete an Application Form and return it back to the Client Relationship Officer. Once you’ve made the final decision to move, you will be issued with a contract with a Retirement Village Contract and relevant details pertaining to the village and your villa. Your solicitor will liaise with our team and start the process towards settlement – much like when you purchased your existing property. You have a 90 day settling-in period that allows you to terminate your contract within the first 90 days of becoming entitled to occupy the premises.

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