FAQs Archive - Page 7 of 8 - St Agnes' Care & Lifestyle

Q: What is accreditation and how often does it happen?

Every aged care facility in Australia must meet a set of Accreditation Standards and expected outcomes which are set by the Commonwealth Government. St Agnes’ Care & Lifestyle provide a high level of care. Qualified aged care assessors visit us and speak with staff, management, residents and their families. Accreditation happens every three years. All services within St Agnes’ Care & Lifestyle are currently accredited.

Q: How does St Agnes’ Care and Lifestyle look after the mental and emotional wellbeing of residents?

Our caring teams at St Agnes’ Care & Lifestyle value every part of you, through medical care or care for your social and emotional wellbeing. We plan with you to ensure you enjoy our active fun health and wellness programs, to help you connect with friends, neighbours and the community. Our Pastoral Care program supports you and is always available to assist with any concerns you may have.

Q: Can I change my mind about living in a residential aged care facility with St Agnes’ Care & Lifestyle?

Yes. You have a 14-day cooling off period from the date you signed your Residential Agreement. If you change your mind, simply write to St Agnes’ Care & Lifestyle to let us know. You will need to pay the fees and charges for the time you were in our care.

Q: What type of training has the staff received?

Staff at St Agnes’ Care & Lifestyle have an excellent reputation for education and training. We encourage all employees to improve their skills and ensure they have an understanding and awareness of our shared values, promoting the dignity and self-worth of our residents. Education ranges from Certificate III levels qualifications through to Diplomas and Degrees.

Q: What security is available?

St Agnes’ Care & Lifestyle services are safe and secure for your peace of mind. All rooms are fitted with call bells which allow immediate contact with staff day or night. Each resident has a portable pendant which is linked to a 24-hour medical alert system. When you move in, we will explain all the emergency procedures with you and your family.

Q: Can I leave and go on a holiday or stay with family overnight?

You are welcome to go and stay with family, go on a holiday, or visit friends. We just ask you to let our Service Manager know the dates you are leaving, and the date you expect to return. If you decide to go into town or on a community outing, we simply ask you sign our Social Leave Register in the front reception of our services.

Contact us

Phone (02) 5525 3600

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Contact Us

Phone (02) 5525 3600

Contact us by email

Visit Us

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Contact us

Phone (02) 5525 3600

Visit Us

Contact Us

Phone (02) 5525 3600

Visit Us

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