Each resident or their family or representative manage their own bank accounts. When you move into your new home, we will document who is responsible for your financial arrangements. Upon admission, we ask that you engrave personal items such as dentures, hearing aids or glasses.

FAQs Archive - Page 7 of 8 - St Agnes' Care & Lifestyle

Q: What security is available?

St Agnes’ Care & Lifestyle services are safe and secure for your peace of mind. All rooms are fitted with call bells which allow immediate contact with staff day or night. Each resident has a portable pendant which is linked to a 24-hour medical alert system. When you move in, we will explain all the emergency procedures with you and your family.

Q: Can I leave and go on a holiday or stay with family overnight?

You are welcome to go and stay with family, go on a holiday, or visit friends. We just ask you to let our Service Manager know the dates you are leaving, and the date you expect to return. If you decide to go into town or on a community outing, we simply ask you sign our Social Leave Register in the front reception of our services.

Q: What about my daily medications?

Staff at St Agnes’ Care & Lifestyle will definitely help you with managing all your medications. Payments for pharmacy expenses and medications are the responsibility of the resident or your nominated advocate or family member.

Q: What do I need to bring with me when I move in permanently?

It’s a good idea to have a preview of your room before you move in. You might want to measure the items you would like to bring to make your room feel like home. Bring along personal possessions such as pictures, photographs, decorations, radio, television, music player, your favourite lounge chair, bedside table, your clothing, footwear and toiletries. Remember aids or equipment such as a walking frame, hearing aid or glasses. Take your important paperwork and personal cards like pension card, Medicare card, names of your treating doctors, name and phone contacts of family, friends and any documents related to Enduring Power of Attorney or Guardianship. Ask for a Resident’s Handbook, which has information you need know before you move into one of our Residential Care services.

Q: Will I get to stay in the room I choose?

Yes, your room is your space, your privacy and your choice. The only time we may request you move is if your existing room does not meet your health care needs. Sometimes, we may need to carry out repairs or improvements, however you can return to your room once this has been completed.

Contact us

Phone (02) 5525 3600

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Contact Us

Phone (02) 5525 3600

Contact us by email

Visit Us

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Contact us

Phone (02) 5525 3600

Visit Us

Contact Us

Phone (02) 5525 3600

Visit Us

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