What lifestyle programs does St Agnes’ Care & Lifestyle offer?
St Agnes’ Care & Lifestyle have a wonderful activity and [...]
Can I share my feedback freely and give my opinion on my care and the services I am receiving?
Yes, absolutely. The team at St Agnes’ Care & Lifestyle [...]
What are my options for feedback or an ongoing issue?
You always have the option to talk about your issue [...]
What if I have a complaint or an issue?
Any resident or their representative or advocate has the right [...]
How long can I stay in respite care with St Agnes’ Care & Lifestyle?
Individuals can access up to 63 days of subsidised care [...]
What happens in respite care?
Going into a St Agnes’ Care & Lifestyle Residential Care [...]
How do you ensure my privacy?
The Privacy Act gives the consumer new rights in relation [...]
What is the Charter of Care Recipients Rights & Responsibilities?
The Charter is available via: www.agedcare.health.gov.au where it lists your [...]
How many Standards are there?
There are 8 standards of care Consumer Dignity and Choice [...]
What is accreditation and how often does it happen?
Every aged care facility in Australia must meet a set [...]