Your feedback and suggestions are invaluable as they enable us to uphold the utmost standards of care, support, and professionalism throughout our organisation. Your input is what empowers us to enrich the lives of all those we serve. We truly appreciate your voice and the impact it has on our continuous improvement. Thank you for sharing your thoughts!

What we do with your feedback.

We care deeply about what our consumers and stakeholders think. Whether you have an issue, a suggestion, or something nice to say, we want to hear it all. If there’s something wrong or you have an idea, we’ll look into it right away and keep you informed. We keep track of how we’re doing, and your help in making things better is extremely important to us. When you say something nice about us, we’ll pass it on to our teams. Your thoughts and opinions shape our future, and we thank you from the bottom of our hearts for helping us give the best service and experience to everyone we serve.

We’ll work together to keep improving our services now and into the future.

How can you give feedback?

Completing the web form below, will ensure the right person will receive your feedback.

If you prefer, click here for the print version.

You can either bring the completed form in on your next visit, or send the completed printed form to;

Feedback, 49 Hay St (PO Box 1736) Port Macquarie NSW 2444

If you require assistance, you are very welcome to call us or come and see us in person. We will record whatever it is you have feedback on and process the information accordingly.

If you require a interpreter, we can organise one for you.

For more information on how we can assist you, please call Donnelly House on (02) 5525 3600

Feedback Form

Do you wish to submit your feedback anonymously?

Yes

Depending on the nature of your feedback, if you choose to remain anonymous, we may be unable to respond appropriately/fully.

Name(Required)

Email(Required)

Phone

What type of feedback do you want to give?

Compliment

Suggestion

Complaint

Please indicate who is providing the feedback

Consumer

Relative

Consumer Representative

Volunteer

Staff Member

Other

Your feedback is on which service?(Required)

I would like to discuss feedback with...

the Service Manager

the Executive Manager

I don't need to discuss with anyone

Please provide details of your main concerns, including what events led to making the complaint, compliment or feedback, approximate dates and who was involved.

File/s Upload

Any relevant files such as photos or documents can be added here.

Drop files here or

Accepted file types: jpg, gif, png, pdf, doc, docx, Max. file size: 256 MB.

What action have you already taken in relation to this feedback?

Have you discussed your concerns with the person?

Yes

With whom and what was the outcome?

What outcomes would you like as a result of providing your feedback?

The organisation is committed to protecting your privacy. We collect and handle personal information that you provide on this feedback form for the purpose of investigating and responding. We will only use your information in accordance with relevant privacy and other laws. For us to provide services to you effectively and efficiently, we may need to share your personal information with others that deals with the matters identified in your feedback.