FAQs Archive - Page 6 of 8 - St Agnes' Care & Lifestyle

Q: How long can I stay in respite care with St Agnes’ Care & Lifestyle?

Individuals can access up to 63 days of subsidised care in one financial year, regardless of the care being planned or an emergency request. It is possible to extend respite care by 21 more days at a time if further assessments deem it necessary.

Q: What happens in respite care?

Going into a St Agnes’ Care & Lifestyle Residential Care service for respite care can happen for several reasons. Maybe you are taking a break from caring for a loved one, you may have had an operation and need some extra care, your carer may need a break or a holiday. Spending time in a St Agnes’ Care &Lifestyle Residential Care service is a great way of experiencing the quality of care before making the decision to move in permanently.

Q: How do you ensure my privacy?

The Privacy Act gives the consumer new rights in relation to how personal information is used by many private sector organisations. This Privacy Act specifies how your information is to be used, shared or viewed in a Residential Care service. We believe your right to privacy is paramount to you living in a safe happy environment.

Q: How many Standards are there?

There are 8 standards of care Consumer Dignity and Choice Ongoing Assessment and Planning with Consumers Personal Care and Clinical Care Services and Supports for Daily Living Organisation’s Service Environment Feedback and Complaints Human Resources Organisational Governance

Q: What is accreditation and how often does it happen?

Every aged care facility in Australia must meet a set of Accreditation Standards and expected outcomes which are set by the Commonwealth Government. St Agnes’ Care & Lifestyle provide a high level of care. Qualified aged care assessors visit us and speak with staff, management, residents and their families. Accreditation happens every three years. All services within St Agnes’ Care & Lifestyle are currently accredited.

Q: How does St Agnes’ Care and Lifestyle look after the mental and emotional wellbeing of residents?

Our caring teams at St Agnes’ Care & Lifestyle value every part of you, through medical care or care for your social and emotional wellbeing. We plan with you to ensure you enjoy our active fun health and wellness programs, to help you connect with friends, neighbours and the community. Our Pastoral Care program supports you and is always available to assist with any concerns you may have.

Q: Can I change my mind about living in a residential aged care facility with St Agnes’ Care & Lifestyle?

Yes. You have a 14-day cooling off period from the date you signed your Residential Agreement. If you change your mind, simply write to St Agnes’ Care & Lifestyle to let us know. You will need to pay the fees and charges for the time you were in our care.

Q: What type of training has the staff received?

Staff at St Agnes’ Care & Lifestyle have an excellent reputation for education and training. We encourage all employees to improve their skills and ensure they have an understanding and awareness of our shared values, promoting the dignity and self-worth of our residents. Education ranges from Certificate III levels qualifications through to Diplomas and Degrees.

Contact us

Phone (02) 5525 3600

Contact us by email

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Contact Us

Phone (02) 5525 3600

Contact us by email

Visit Us

© St Agnes’ Care & Lifestyle | Privacy Statement

Contact us

Phone (02) 5525 3600

Visit Us

Contact Us

Phone (02) 5525 3600

Visit Us

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© St Agnes’ Care & Lifestyle | Privacy Statement