FAQs Archive - Page 6 of 8 - St Agnes' Care & Lifestyle

Q: I only want my lawns done. Is this OK?

Sure! The Home Care plan is about meeting your needs. Living independently in your own home is your choice.

Q: What time do the cleaners come in? Will I have to wait all day?

Your Home Care Plan can list the time you prefer for cleaning and what you want cleaned. We aim to build a trusting relationship with you, so you feel comfortable and secure.

Q: I do not like the idea of someone coming into my home. Will I get the same person cleaning my house?

We train and screen all our wonderful, trusted Home Care staff and have a long-respected reputation for the quality of our staff. In selecting your services with you we make sure you have the help you need and match you with a person that you will get to know and trust. You know we are local and can answer any questions you have via phone, email or face-to-face.

Q: What lifestyle programs does St Agnes’ Care & Lifestyle offer?

St Agnes’ Care & Lifestyle have a wonderful activity and wellness program with professional dedicated teams in each service. We offer a broad selection of programs, exercises, physical therapy, social activities to suit resident’s health, interests and hobbies. We have a wide variety of social groups which encourage great interaction with friends, neighbours and the local community.

Q: How long can I stay in respite care with St Agnes’ Care & Lifestyle?

Individuals can access up to 63 days of subsidised care in one financial year, regardless of the care being planned or an emergency request. It is possible to extend respite care by 21 more days at a time if further assessments deem it necessary.

Q: What happens in respite care?

Going into a St Agnes’ Care & Lifestyle Residential Care service for respite care can happen for several reasons. Maybe you are taking a break from caring for a loved one, you may have had an operation and need some extra care, your carer may need a break or a holiday. Spending time in a St Agnes’ Care &Lifestyle Residential Care service is a great way of experiencing the quality of care before making the decision to move in permanently.

Q: How do you ensure my privacy?

The Privacy Act gives the consumer new rights in relation to how personal information is used by many private sector organisations. This Privacy Act specifies how your information is to be used, shared or viewed in a Residential Care service. We believe your right to privacy is paramount to you living in a safe happy environment.

Q: How many Standards are there?

There are 8 standards of care Consumer Dignity and Choice Ongoing Assessment and Planning with Consumers Personal Care and Clinical Care Services and Supports for Daily Living Organisation’s Service Environment Feedback and Complaints Human Resources Organisational Governance

Contact us

Phone (02) 5525 3600

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Contact Us

Phone (02) 5525 3600

Contact us by email

Visit Us

© St Agnes’ Care & Lifestyle | Privacy Statement

Contact us

Phone (02) 5525 3600

Visit Us

Contact Us

Phone (02) 5525 3600

Visit Us

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© St Agnes’ Care & Lifestyle | Privacy Statement