Home Care is introducing a secure online Family Portal that will empower clients to actively participate in their care through a dedicated app accessible by mobile phone or web browser.

Through the portal, which will be accessible 24 hours/7 days a week, clients will be able to:

· view and request visit/appointment changes

· request new or reduced services

· access, provide input, and sign off on their personalised care plan

· complete forms

· provide feedback and reviews of our Home Care services

This flexibility will give clients more visibility of their Home Care services.

Clients will be able to cancel or change a scheduled visit or request a new visit 14 days in advance of the appointment.

Also, if a client chooses to have a family member access the portal this can be set up. This will be great for clients who want support from, or to share information about their Home Care service with, family who do not live locally.

Lastly, monthly statements will be issued to clients through the portal, making it a one-stop-shop for our clients.

We are preparing quick reference guides to help everyone learn how to use it and your Care Coordinator will be able to provide you with assistance and support when the Family Portal is operational